Refund policy

We want you to love your TÉORA piece. If something isn’t right, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, unworn, unwashed, and in original packaging.

• Returns that do not meet these conditions may be declined.

Refunds

Once your return is received and inspected, your refund will be issued to the original payment method.
Please allow 5–10 business days for processing.

Exchanges

If you need a different size or color, you can request an exchange depending on availability.

Non-Returnable Items

• Sale items

• Customized or limited-edition pieces

• Items with signs of wear, damage, or scent

Damaged or Wrong Items

If you receive a damaged or incorrect item, contact us within 48 hours and we will resolve it immediately.

Shipping Costs

Return shipping fees are the responsibility of the customer unless the item is faulty.